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How does the proofing process work?
After placing your order, you’re provided a proof for your review via email. Alternatively, you can also access the proof under the “Orders” tab in your account. This is where you can make sure all colors have been correctly selected and all logos are in their right place. Double-check if you added everything you wanted like mini plates or fork stickers.
Should anything not be to your satisfaction, you have the option to either fine tune the design yourself with a set of advanced design tools or request assistance from our designers. You have the option to forward them notes on your desired modifications and before you know it we’ll have an adjusted proof sent out for you to review again.
Once your proof is released for production we’ll begin printing. From here on it won’t be long until we have your graphics delivered to your doorstep!
What do I do if something goes wrong?
With all available bike models, plastic styles and design options out there, it’s unfortunately impossible to avoid mishaps entirely. However, if something went wrong with your design or should something not be to your satisfaction, you can contact us anytime and we’ll figure out a solution!
It’s important to let us know in as much detail as possible what went wrong exactly. To process your request the fastest we require your order number along with images of the issues and your bike in case there are printing or fitment errors.
When fitment is the issue it’s even more important for us to see the decals applied to the plastics as best as possible. Due to the shape of the plastics it’s unfortunately not always possible to determine an issue when the decal is only held in front of it or taped on along the edges.
How long does it take until I get my graphics?
Once you release the proof and payment was received for the order, we process your kit within only 24 – 48 hours. It then takes between 1 – 3 business days until your kit is delivered.
How can I contact you?
You can reach us anytime via email at [email protected]! (Except during the weekend)
We look forward to hearing from you!